After-sales Service

客户至上,服务第一

SERVICE ADVANTAGES

One-to-One Personalized Service

Our regional after-sales managers provide prompt, local response, ensuring a comprehensive and considerate experience for our clients with timely and effective services.

Equipment Training Service

Our regional after-sales managers provide prompt, local response, ensuring a comprehensive and considerate experience for our clients with timely and effective services.

Equipment Upgrade

Our regional after-sales managers provide prompt, local response, ensuring a comprehensive and considerate experience for our clients with timely and effective services.

Parts Sales

Our regional after-sales managers provide prompt, local response, ensuring a comprehensive and considerate experience for our clients with timely and effective services.

SERVICE FEATURES

'Triangle' Operation System

Our operational triangle consists of the business manager, technical manager, and delivery manager, providing a seamless, end-to-end service from pre-sale, through sale, to after-sale.

Project Management System

Our project managers oversee the entire project scope, delivering tailor-made services to our clients.

Area Responsibility System

Our regional after-sales managers provide prompt, local response, ensuring a comprehensive and considerate experience for our clients with timely and effective services.

GLOBAL SERVICE OUTLETS

Our spare parts warehouses are strategically located close to our clients for rapid response times, thereby improving problem resolution speed, minimizing disruption to client plans, and reducing client investment in spare parts costs.

OUR COMMITMENT

  • 'Zero' wait time for parts
  • 'Zero' cost for remote maintenance
  • Resumption of production within 36 hours
  • Lifetime maintenance
  • On-site arrival within 8 hours